Putting the citizen first: effective public service communications 

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Effective public service communication in the digital age

This APS whitepaper looks at how our digital world and 'everything now' culture is changing the way citizens expect to interact with public services. 

The paper explores the key themes:

- What do we mean by 'digital by default'?

- Accessibility in a multichannel world

- Apps

- Print will never die

- Access to information is crucial

- A three-step process for public sector communications